Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.

  • @index@sh.itjust.works
    link
    fedilink
    12324 days ago

    “He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell.”

    The fuck?

    • @teawrecks@sopuli.xyz
      link
      fedilink
      3223 days ago

      OP is misquoting and misinterpreting what was said here.

      We cannot associate a product serial number with a customer unless that customer has voluntarily registered their product on our site

      But they said that wouldn’t even apply if he had registered because his bag was a V1, and

      we did not implement unique serial numbers until V2