Right up until you miss the button and don’t notice. Or it just decides not to mute you. And then your customer gets an earful of just how you feel about them. And then you get an earful about how your manager feels about you.
The thing I learned from help desk was how to say “Thank you sir, and have a nice day!” outloud but actually mean “Eat shit and die, you asshole” in my head
The closest I came to something like that was when the customer on someone else’s call heard me, but they were crying with laughter. Fortunately, they only caught me when I roasted someone pretty damn hard.
They also heard me switch gears, and although it drove the tech’s AHT up a bit, it was so funny to her that she asked me out. We ended up dating for three years. (dated the tech/csr, not the customer. The customer was being a Karen until she heard me, and then she changed her tone and the tech’s call went much smoother.)
The thing I learned from help desk was a profiency at mastering the mute button.
Right up until you miss the button and don’t notice. Or it just decides not to mute you. And then your customer gets an earful of just how you feel about them. And then you get an earful about how your manager feels about you.
The thing I learned from help desk was how to say “Thank you sir, and have a nice day!” outloud but actually mean “Eat shit and die, you asshole” in my head
This never happened. I was a fucking ninja.
The closest I came to something like that was when the customer on someone else’s call heard me, but they were crying with laughter. Fortunately, they only caught me when I roasted someone pretty damn hard.
They also heard me switch gears, and although it drove the tech’s AHT up a bit, it was so funny to her that she asked me out. We ended up dating for three years. (dated the tech/csr, not the customer. The customer was being a Karen until she heard me, and then she changed her tone and the tech’s call went much smoother.)