Where I work, customers used to ask us for fuses. We didn’t want to sell them as they cost nothing, and it bothered us to have stocks of this…
So, the decision was made to put a crazy high price on it (like 100 times the price of a fuse )… Some customers still ask to buy fuses from us …
Apple probably doesn’t want to sell spare parts(to discourage people to repair their devices, or another reason), but they may be forced to do it, so they put crazy prices on it.
Couldn’t agree more on that. Unfortunately, I work in a place where it’s definitively not the way of thinking.
We (we, being the factory in general, I’m not an executive, Those decisions are way above my responsibilities ) made way worst decision than that to ruin customer relationship since that…
Apple customers are return customers, regardless of how badly they are treated.
Because Apple hardware is just better for certain use-cases. I can’t think of a single other manufacturer that would sell me a small form factor computer with 4 or 5 Thunderbolt/USB 4 ports. I would have to purchase a system and add a couple of PCIe cards.
Where I work, customers used to ask us for fuses. We didn’t want to sell them as they cost nothing, and it bothered us to have stocks of this… So, the decision was made to put a crazy high price on it (like 100 times the price of a fuse )… Some customers still ask to buy fuses from us …
Apple probably doesn’t want to sell spare parts(to discourage people to repair their devices, or another reason), but they may be forced to do it, so they put crazy prices on it.
A dick move, but "hey, as long as it works ! "
Tbh I’d have given them for free for a good customer relationship. Happy customers are likely to return and buy more.
Couldn’t agree more on that. Unfortunately, I work in a place where it’s definitively not the way of thinking. We (we, being the factory in general, I’m not an executive, Those decisions are way above my responsibilities ) made way worst decision than that to ruin customer relationship since that…
Apple customers are return customers, regardless of how badly they are treated.
Because Apple hardware is just better for certain use-cases. I can’t think of a single other manufacturer that would sell me a small form factor computer with 4 or 5 Thunderbolt/USB 4 ports. I would have to purchase a system and add a couple of PCIe cards.
Because of this, you get a halo effect.