• @sugar_in_your_tea@sh.itjust.works
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    101 day ago

    That’s horrendous.

    My company supports businesses where any issue that prevents them from completing a task could cost them millions if their operations need to stop. We get super vague bug reports, yet we usually turn around a fix in a day or two.

    I just don’t understand how a company could be so blasé about a clear bug report that they’re willing to go back and forth like that.

    • @thann@lemmy.dbzer0.com
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      1 day ago

      “vendor lockin”
      once a company has you by the balls, they will fire everyone competent and hire interns for maintence and support